integratedFlow Error Notifications

Whenever an error is received from integratedFlow processes, a support ticket is created containing the details of the error. Tickets will be generated by default for:

• Code execution errors
• Incorrect or missing customer portal setup errors
• Data validation errors where appropriate
• Custom rule validation errors where appropriate or requested

Once the ticket is created:

1. Most common tickets that require customer involvement are automatically replied, with the reply containing information about the error and steps required from the customer to resolve it.
2. Other tickets are reviewed by support team and escalated to the appropriate level of support specialists for resolution.