techTRACK User Permissions Structure [Information]

Last updated: September 29, 2026

This article describes the techTRACK User Permissions Structure.



When setting up Users in techTRACK, you will have to define their role and permissions at the desired level:

  • Organization
    • Administrator: This is the role with the most available actions, responsible for managing the entire organization and all its accounts. It enables wide access to tracking, techAUDIT, report generation, logs, and settings.
    • Audit: Allows to use techAUDIT (enables the Audit menu section) for all the accounts within the organization. This also enables access to tracking and report generation; as well as view-only access to the organization's details.
    • User: Allows tracking, report generation for all the accounts within the organization, as well as read-only access to organization's details. 
  • Account
    • Administrator: Allows tracking and managing the account settings.
    • User: Allows tracking.



NOTE
: To learn more about the techTRACK's organizational structure, refer to techTRACK Organizational Structure [Information]. For information on user management, refer to the following articles:




The following tables detail the actions and visible data to each role, for each section:




INSIGHTS


 





ORGANIZATIONACCOUNT


ADMINISTRATORAUDITUSERADMINISTRATORUSER
DELIVERY PERFORMANCE
VIEW






TRACK








ORGANIZATIONACCOUNT


ADMINISTRATORAUDITUSERADMINISTRATORUSER
TRACKINGS
VIEW

   
EXPORT

   
MONITORING STATUS
      
EVENTS
VIEW

CREATE

    
EDIT

DELETE

MASS CREATE BY MAWB

MASS CREATE BY MASTER TRACKING




AUDIT








ORGANIZATIONACCOUNT


ADMINISTRATORAUDITUSERADMINISTRATORUSER
ESTIMATED DATA
VIEW

INVOICES
VIEW

IMPORT

EXPORT

PROCESS

ARCHIVE

DELETE




REPORTS








ORGANIZATIONACCOUNT


ADMINISTRATORAUDITUSERADMINISTRATORUSER
REPORTS HISTORY
VIEW

EDIT
DOWNLOAD
DELETE
GENERATE REPORT
VIEW

GENERATE
REPORTS DELIVERY SETTINGS (SCHEDULED)
VIEW

CREATE
EDIT
DELETE




ADMIN








ORGANIZATIONACCOUNT


ADMINISTRATORAUDITUSERADMINISTRATORUSER
CARRIER EVENT MAINTENANCE
VIEW

EDIT
DELETE
IMPORT
EXPORT




SYSTEM - ORGANIZATIONS








ORGANIZATIONACCOUNT


ADMINISTRATORAUDITUSERADMINISTRATORUSER
ORGANIZATIONS
VIEW

CHARGEBEE DATA VIEW
ACCOUNTSVIEW
CREATE
EDIT

ACCOUNTS - USERS
VIEW

CREATE
EDIT
DELETE
ACCOUNTS - CARRIER CREDENTIALS



VIEW
CREATE
EDIT
DELETE
LOCATIONS
VIEW
CREATE

EDIT

DELETE

USERS
VIEW

CREATE

EDIT

DELETE
TRACKING

WEBHOOKS
VIEW
CREATE
EDIT
DELETE




LOGS








ORGANIZATIONACCOUNT


ADMINISTRATORAUDITUSERADMINISTRATORUSER
NOTIFICATION LOGS
VIEW