How to View Last Tracking Synchronization Error Details [Step-by-Step Guide]

Last updated: September 29, 2026

A tracking synchronization error occurs when techTRACK is unable to correctly monitor or record a shipment’s status. For each tracking record, you can review its latest monitoring result, including any exception (error) details if present. This information helps you diagnose and troubleshoot issues. 

 

NOTE: Access to this section requires specific user permissions. To verify your permissions, see: techTRACK User Permissions Structure [Information].

 

To view last tracking synchronization error details:



1. Open the tracking details for the desired shipment.

 

NOTE: For instructions on how to open the tracking details page, see: How to View Tracking Details [Step-by-Step guide].

 

2. Review the last monitoring status information:

  • Monitoring Enabled: Indicates whether the monitoring process is currently tracking the shipment.
  • Last Monitoring Status: Indicates the result of the last execution of the tracking monitor.
  • Last Monitoring Date: Indicates when the last tracking monitor execution occurred.
  • Next Monitoring Date: Indicates when the tracking monitor is scheduled for execution.
  • Last Monitoring Exception: Displays the last tracking monitor execution error details, if any.

      
    NOTE    : The frequency of the next scheduled check is determined automatically based on the shipment's activity and lifecycle. For a detailed explanation of these intervals, see: Understanding techTRACK Tracking Monitor Update Frequency [Information].