How to Delete Sales Orders [Step-by-step guide]

You can Delete previously handled Sales Orders. This article describes the steps and fields involved in the process.

WARNING: In order to delete a Sales Order, both the order itself and all associated shipments must be Cancelled first. Follow the instructions in How to Cancel Shipments [Step-by-step guide] and How to Cancel Sales Orders [Step-by-step guide] to complete the required cancellations.



Deleting an On Hold order directly from the Sales Channel will instantly trigger a silent cancellation and deletion pipeline in techOMS. To prevent clutter, this specific background deletion event will explicitly not be visible in standard system logs.

 

NOTE: Make sure that you are operating at the right Vendor/Warehouse beforehand.

 

To delete a Sales Order you will have to:

1. Click Sales Orders under Sales

2. Select all the orders you wish to delete

3. Click Delete

4. Click OK to confirm the action

The system will confirm the result of the action for either positive or negative result through a pop-up message.