How to Add Users to an Account as an Account Administrator [Step-by-step guide]

Last updated: September 29, 2026

This article details how to create users for an account as an account administrator.

NOTE: If you are an organizational administrator, refer to: How to Add Users to an Account as an Organizational Administrator [Step-by-step guide]. For more details on the organizational structure, consult techTRACK Organizational Structure [Information].

To add users to an account as an account administrator:

1. Click Account Name from the left menu under the System section.

2. Click the Users tab.

3. Press Create.

4. Enter the following fields:

Email: The user's email address.
Role: The user's role, to define access and permissions.

NOTE: To learn more about the available user roles within an account, refer to: techTRACK User Permissions Structure [Information].

5. Press Save.

Once saved, a temporary password will be sent to the user’s email address. Upon their first login, the user will be prompted to enter their Given Name, Family Name, and set a new password.

NOTE: Make sure the password meets the requirements specified in Password Policy Requirements for techTRACK [Information].

To learn more about what you can do next, refer to the Account folder in our knowledge base.