How to configure Starlinks Global in techSHIP

The Starlinks Global integration supports:

• Void.

• Collect (COD).

Information to be Provided

The following credential is mandatory to connect to Starlinks Global. Have it available before starting the setup:

Settings to be Verified

The following data must be available for the applicable shipping flow:

Specifications and Constraints

Operational Details

• Starlinks Global is a middle-mile carrier that delegates final-mile delivery to another carrier.

• US domestic shipments use service codes SLG006 and SLG008; international shipments use SLG001.

• Finalizing a Starlinks Global manifest submits the applicable parcels through Mass Accept. A parcel can be voided while it remains in Created status and has not been accepted. After acceptance, contact Starlinks Global if it needs to be canceled.

• If no dimensions are provided, they are omitted from the shipment. Partial dimensions, or values that are zero or negative, prevent processing.

• Decimal Unit Price values, including cents, are preserved when processing shipment items.

Labels

Starlinks Global supports PDF and ZPL label output. The account's Labels to save setting determines whether techSHIP retains the final-mile label, the middle-mile system label, or both. The final-mile label is the default.

For a comprehensive guide on how to use label references, see: Using order References in your labels [Step-by-Step guide].

Configuring a Baseline Account

A Baseline Account serves as the fundamental connection point between techSHIP and the carrier's system. It acts as a template that holds the credentials and fundamental properties required to process shipments.

The techSHIP AI Assistant is available from the Carrier page for supported Carrier configuration tasks. For detailed conceptual information and advanced configuration, refer to techSHIP AI Assistant: Overview & Availability [Information].

Adding a Carrier

Before adding an account, you must ensure the Carrier entity is available for your location.

1. Click My Carriers from the left menu under the Carriers category.

2. Click Add Carrier.

   

3. Select the desired Carrier.

You may encounter additional messages depending on the carrier status or your plan:

• Subscription Required (⭐): If the carrier has a star icon, you will see a message stating "To use this carrier, a subscription upgrade is required." Press Contact to Upgrade to proceed.

  

• Carrier Suspended: If the carrier has not been used for an extended period, you will see a message stating “This carrier is currently on hold...” Click Request Assistance to reactivate it.

  

• Setup Fee Waived: If a carrier from the same carrier group is already installed in your location, you can add this carrier without incurring additional fees.

  

4. If needed, update the carrier Name.

5. Click Add Carrier. Once the Carrier is added, you will be automatically redirected to the Carrier page to continue setting it up.

   

6. Enter the Code of the Carrier as it appears in your host system.

The Code of the Carrier must match exactly the value defined in the host system. Any discrepancy (including casing or extra spaces) may prevent the carrier from working correctly.

7. Click Save.

   

If your facility utilizes the centralized Pickup Schedule, we highly recommend adding this new carrier to your calendar now. While not required to process labels, this ensures accurate induction metrics for your Insights dashboards. To learn more, see Understanding the Centralized Pickup Schedule & Expected Induction Logic [Information].

Adding a Baseline Account

From the Carrier page, click Add Account to create a new Baseline Account.

You will be redirected to the Baseline Account page to complete the setup.

Entering incorrect values will prevent the system from generating shipping labels.

General Tab

In the General tab, define the administrative properties:

• Name: Enter a descriptive name for the account.

Ensure to enter a descriptive name based on unique properties. E.g.:

• Carrier Name - Account Number (CarrierX - 123456789)

• Carrier Name - Consolidator Name (CarrierY - MyConsolidator)

• Carrier Name

• Usage: Select the most suitable option:

  • Test: Used for sandbox or onboarding purposes.

  • Production: Used for live shipping.

Keep the Status field set to its default Active value. An account must be Active to remain fully editable. For detailed conceptual information on account statuses, refer to How to Inactivate and Activate a Carrier Baseline Account [Step-by-Step Guide].

Carrier Tab

The Carrier tab contains the Starlinks Global Baseline Account fields used for the carrier connection and default ship-from address:

• API Key: Enter the credential provided for your Starlinks Global account. It is used when creating and voiding parcels and accepting a manifest.

• Labels to save: Select the final-mile label, the middle-mile system label, or both. If no selection is made, the final-mile label is saved.

• Address 1: Enter the default ship-from street address.

• Address 2 and Address 3: Enter additional ship-from address lines when applicable.

• City: Enter the default ship-from city.

• State/province: Enter the state or province when applicable.

• Zip: Enter the default ship-from postal or ZIP code.

• Country: Enter the ship-from country. The account form does not mark it as required, but a resolved ship-from country is required to process a shipment.

The address used for a shipment depends on the resolved ship-from address, which can be supplied by the Client Account or WMS.

Labels Tab

Set Mode to PDF or ZPL.

Finalizing the Setup

Once you have entered the required information, click Save.

From the Carrier page, you can now see the Baseline Account listed with the status Active.

The Baseline Account is now connected. To start shipping, you must assign this connection to a specific Client by creating an Account as described below.

Configuring a Client Account

Adding an Account

Before adding a Client Account, ensure that the Client has been created. For instructions creating a Client, see: How to create a Client profile [Step-by-Step guide].

1. Click Clients from the left menu under the Clients section.

2. Click the Edit icon for the desired Client.

   

3. Click Add Accounts.

   

4. Optionally, use the Search box to search by Baseline Account Name or Carrier.

5. Select the Baseline Accounts that will serve as the foundation for your new Client Accounts.

6. Click Add Accounts.

   

   A toast notification will confirm the accounts were successfully assigned. Click the Refresh icon if recently added accounts are not displayed.

   

7. Click Edit on each newly created account.

   

8. Configure the available options in each tab (except Carrier).

   

For complete instructions on configuring this settings, see How to configure the Billing Account General Options tab [Step-by-Step Guide].

Carrier Tab

The Carrier tab contains these Starlinks Global Client Account settings:

• Service code: Select the Starlinks Global service to use for the client. The confirmed service codes are SLG006 and SLG008 for US domestic shipments and SLG001 for international shipments.

• Currency Code: Set a default currency for package, COD, and item values. The order currency takes precedence; if neither is set, the plugin uses USD. An item-level currency takes precedence for that item's value.

• Content category: Select Commercial goods, Gifts, Documents, or Other as the default. An order-level content type takes precedence. If neither is supplied, the plugin uses commercial_goods.

• Incoterm: For international shipments, select DDU or DDP as the default. An order-level Incoterm takes precedence. If neither is provided, techSHIP omits the field and Starlinks Global applies its DDU default. Leave domestic shipments as Not Set.

• Sender name and Sender company: Enter the default shipper name and company. Both fields are required in the account form and remain visible when the address override is off.

• Phone and Email: Enter shipper contact details when applicable.

• Override sender address: Enable this option to use the Client Account's ship-from address instead of the inherited or WMS origin address. The address fields appear when it is enabled.

• Address 1, City, and Zip: Enter the Client Account's ship-from street, city, and postal code. These fields are required when Override sender address is enabled.

• Address 2, Address 3, and State/province: Enter additional address information when applicable.

• Country: Enter the ship-from country when Override sender address is enabled. A resolved country is required for shipment processing even though the form does not mark this field as required.

• Shipper VAT, Shipper EORI Number, Shipper IOSS Number, and Shipper GST: Enter default shipper tax registrations when applicable. Corresponding order-level values take precedence; blank values are omitted.

• Shipper Tax ID: Enter a general shipper tax identifier when applicable. Blank values are omitted.

Finalizing the Setup

Once you have entered the required information, click Save.

With the account configured and requirements verified, you can now proceed to process orders as described below.

Configuring an Order

The steps described in this section are not required for carrier setup, and they are offered as an optional review if further order-level configuration is required.

Follow the UI Navigation steps in How to Edit an Order [Step-by-Step guide], using the carrier-specific values provided in this guide.

The Carrier tab contains these Starlinks Global-specific fields when editing an Order:

• Service code: Select the appropriate Starlinks Global service for the destination. The confirmed service codes are SLG006 and SLG008 for US domestic shipping and SLG001 for international shipping.

• Currency Code: Enter an order currency to override the Client Account default.

• Pudo id: Enter a pickup-point identifier when one applies to the shipment. Starlinks Global receives this value with the selected service.

• Content category: Select a content category to override the Client Account default.

• Incoterm: For an international shipment, select DDU or DDP to override the Client Account default. If both are unset, techSHIP omits the value and Starlinks Global applies DDU. Leave this field Not Set for a domestic shipment.

• Invoice number: Enter the invoice number when applicable; it is sent with the package details.

• Consignee Vat, Consignee Eori Number, and Consignee Id number: Enter recipient customs or tax identifiers when applicable.

• Shipper Vat, Shipper Eori Number, Shipper Ioss Number, and Shipper Gst: Enter shipper tax registrations when applicable. These values override the corresponding Client Account defaults.

Click Save to apply the order-level changes. After the Order is updated, continue with the standard shipping workflow.