How to configure Lift Commerce (LIFTCOMMERCE) in techSHIP [Guide]

This guide explains how to add and configure this carrier connection, review its available carrier-specific settings, and understand the shipment requirements and operational constraints that apply.

Carrier Requirements and Specifications

This section summarizes onboarding requirements and lists confirmed carrier-specific constraints.

Onboarding Requirements

The Lift Commerce integration supports:

• Void

• Rate Shopping

• Time in Transit

• Third-Party Billing

• Receiver Billing

• Label References

• Signature Required

• Insurance

• Saturday Delivery

Information to be Provided

The following credentials and data points are mandatory to connect to Lift Commerce. Ensure you have these items available before starting the setup:

When validating the configuration with live carrier accounts, void every test shipment after checking it.

Specifications and Constraints

Operational Details

Lift Commerce is a consolidator for domestic and international small parcel shipments. Configure the applicable shipping split:

Service availability depends on the active carrier account, shipment destination, package type, and selected service.

Commercial Invoice (CI): For international shipments, techSHIP supplies the shipment's customs information and retrieves the invoice as a PDF when Lift Commerce provides it. On the Order, use Print: Commercial Invoice to print the returned document when required. Paperless commercial invoices are not supported. Domestic shipments do not request a commercial invoice.

• Multi-package shipments: All packages in an order must use the same package type. Each package receives its own tracking number.

• UPS Ground Saver: This service requires a single-package shipment, even when an estimate is returned for a multi-package order.

Configuring a Baseline Account

A Baseline Account serves as the fundamental connection point between techSHIP and the carrier's system. It acts as a template that holds the credentials and fundamental properties required to process shipments.

The techSHIP AI Assistant is available from the Carrier page for supported Carrier configuration tasks. For detailed conceptual information and advanced configuration, refer to 📄 techSHIP AI Assistant: Overview & Availability [Information].

Adding a Carrier

Before adding an account, you must ensure the Carrier entity is available for your location.

1. Click My Carriers from the left menu under the Carriers category.

2. Click Add Carrier.

   

3. Select the desired Carrier.

You may encounter additional messages depending on the carrier status or your plan:

• Subscription Required (⭐): If the carrier has a star icon, you will see a message stating "To use this carrier, a subscription upgrade is required." Press Contact to Upgrade to proceed.

  

• Carrier Suspended: If the carrier has not been used for an extended period, you will see a message stating “This carrier is currently on hold...” Click Request Assistance to reactivate it.

  

• Setup Fee Waived: If a carrier from the same carrier group is already installed in your location, you can add this carrier without incurring additional fees.

  

4. If needed, update the carrier Name.

5. Click Add Carrier.

   

If the purchase confirmation appears, complete the following steps:

• Review the purchase notice and any applicable charge information.

• Optionally enter a PO Number.

• Select I am authorized to complete this purchase on behalf of my organization.

• Click Purchase to confirm the Carrier addition.

Once the Carrier is added, you will be automatically redirected to the Carrier page to continue setting it up.

6. Enter the Code of the Carrier as it appears in your host system.

The Code of the Carrier must match exactly the value defined in the host system. Any discrepancy (including casing or extra spaces) may prevent the carrier from working correctly.

7. Click Save.

   

If your facility utilizes the centralized Pickup Schedule, we highly recommend adding this new carrier to your calendar now. While not required to process labels, this ensures accurate induction metrics for your Insights dashboards. To learn more, see 📄 Understanding the Centralized Pickup Schedule & Expected Induction Logic [Information].

Adding a Baseline Account

From the Carrier page, click Add Account to create a new Baseline Account.

You will be redirected to the Baseline Account page to complete the setup.

Entering incorrect values will prevent the system from generating shipping labels.

General Tab

In the General tab, define the administrative properties:

• Name: Enter a descriptive name for the account.

Enter a descriptive name based on unique properties. E.g.:

• Carrier Name - Account Number (CarrierX - 123456789)

• Carrier Name - Consolidator Name (CarrierY - MyConsolidator)

• Carrier Name

• Usage: Select the most suitable option:

  • Test: Used for sandbox or onboarding purposes.

  • Production: Used for live shipping.

Keep the Status field set to its default Active value. An account must be Active to remain fully editable. For detailed conceptual information on account statuses, refer to 📄 How to Inactivate and Activate a Carrier Baseline Account [Step-by-Step Guide].

Carrier Tab

Configure the Baseline Account for the selected UPS or FedEx split.

Lift Commerce

• API token: Enter the API key associated with your Lift Commerce customer account.

• Customer ID: Enter the customer identifier associated with that key.

These credentials belong to the Baseline Account.

Sender address

Configure the default sender details:

• Sender name: Required sender contact name.

• Sender company: Optional company name.

• Address 1, City, State/province, Zip, and Country: Required sender address fields.

• Address 2 and Address 3: Optional additional address information.

• Phone: Required sender contact phone number.

• Email: Optional sender email address.

Labels Tab

Formats: Select PDF or ZPL in Mode for the carrier's native label output.

PNG output: When PNG output is explicitly requested, techSHIP converts the ZPL label to an image.

Multi-package ZPL output: Package labels are returned together in a shipment-level document. Print the complete document so every package receives its label.

Finalizing the Setup

Once you have entered the required information, click Save.

After you save the Baseline Account, check whether the Registration tab or a registration status badge is available.

If neither is available, the Carrier does not use this Registration workflow in techSHIP. If registration is still pending, open the Registration tab and press Registration, then complete 📄 How to Register a Carrier Baseline Account [Step-by-Step Guide] before creating shipments.

From the Carrier page, you can now see the Baseline Account listed with the administrative status Active. The Active status is separate from the account's registration status.

The Baseline Account configuration is now saved. You can continue with Configuring a Client Account below to assign the Baseline Account to a specific Client.

Configuring a Client Account

Adding an Account

Before adding a Client Account, ensure that the Client has been created. For instructions creating a Client, see: 📄 10 - How to create a Client profile [Step-by-Step guide].

1. Click Clients from the left menu under the Clients section.

2. Click the Edit icon for the desired Client.

   

3. Click Add Accounts.

   

4. Optionally, use the Search box to search by Baseline Account Name or Carrier.

5. Select the Baseline Accounts that will serve as the foundation for your new Client Accounts.

6. Click Add Accounts.

   

   A toast notification will confirm the accounts were successfully assigned. Click the Refresh icon if recently added accounts are not displayed.

   

7. Click Edit on each newly created account.

   

8. Configure the available options in each tab (except Carrier).

   

For complete instructions on configuring this settings, see 📄 How to configure the Billing Account General Options tab [Step-by-Step guide].

For receiver or third-party billing, enable Enable Order Level TPL Billing in the parent Client Settings, under the Details tab, Options group. This makes the order's freight-billing controls available.

Carrier Tab

Service and options

The Client Account's Enable or Disable selection takes precedence over the corresponding order checkbox. If multiple signature options are enabled, Adult signature takes priority, followed by Indirect signature for FedEx, then Direct signature.

Customs defaults

Configure the defaults used when the corresponding order values are absent:

Sender address

Enable Override sender address when this Client Account should use a different sender. Complete the displayed sender address and contact fields with the details for that shipping location.

This is an explicit sender override. Entering client sender details without enabling Override sender address does not replace the Baseline sender in the standard account setup.

Specifying Rate Shopping Service Codes

Configure the eligible services for the selected split. Only services with a quote for every package can be returned for the complete order. Time in Transit information is available when the carrier returns an estimated delivery date.

• Multi-package UPS orders: Select a service that supports multiple packages or exclude UPS Ground Saver services from the applicable Client Account's rate-shopping selection.

• Receiver and third-party billing: Quotes use the configured sender account's rates. They do not represent the receiver's or third party's negotiated charges; the alternate payer is applied when the shipment is booked.

• FedEx estimates: A current quoting issue can prevent rates from being returned for some shipments using customer-provided packaging. See Troubleshooting for the applicable check.

For detailed instructions on how to configure this, see: Include or exclude Service Codes when Rate Shopping [Step-by-Step Guide].

Label References

Configure Reference 1 and Reference 2 in the Client Account's General tab, under the Labels group.

Lift Commerce uses these two reference values. Additional reference fields displayed by the shared interface are not used by this integration.

For a comprehensive guide on how to use label references, see: Using order References in your labels [Step-by-Step guide].

Finalizing the Setup

Once you have entered the required information, click Save.

With the account configured and requirements verified, you can now proceed to process orders as described below.

Configuring an Order

The steps described in this section are not required for carrier setup, and they are offered as an optional review if further order-level configuration is required.

Follow the UI Navigation steps in 📄 05 - How to edit an order’s information - [Step-by-Step guide], using the carrier-specific values provided in this guide.

Carrier Tab

Review the following settings for the selected Order.

Service and options

Customs

For international shipments, every package must contain at least one commodity line. Quantities must be positive whole numbers, unit prices must be zero or greater, and each package's total customs value must be greater than zero.

Freight Billing

When order-level freight billing is enabled for the client, configure the Freight Billing group on the same Carrier tab:

• Freight Payment Terms: Select Prepaid to use sender billing, Collect to bill transportation to the receiver, or Third party to bill another authorized carrier account.

• Account #: Enter the authorized payer account for Collect or Third party billing.

• Postal and Country: Enter the postal code and country associated with that payer account.

The payer account must be valid and authorized for the selected billing arrangement.

Click Save to apply the order-level changes. After the Order is updated, continue with the standard shipping workflow.

Troubleshooting

• Authentication or access error: Check API token and Customer ID in the Baseline Account's Carrier tab. Confirm that the key belongs to the specified customer and that Lift Commerce has activated the required carrier account.

• FedEx returns no quotes: A current quoting issue can produce Lift Commerce returned no quotes for some FedEx shipments using customer-provided packaging. Verify the active carrier account, selected split, packaging, and shipment data. If the error persists, provide the affected order and its service/package details to Techdinamics support.

• Service unavailable for the selected packaging: Check Service code and Package type in the Client Account's Carrier tab. Select a service that supports the packaging actually used. For multi-package UPS orders, also check the UPS Ground Saver restriction.

• Packages use different package types: Review Package type in the Client Account and any box mappings in the carrier's Packages tab. All packages in the order must resolve to the same type before estimating or processing.

• International shipment validation fails: Confirm that every package has commodity lines with valid quantities and prices, a positive customs value, and a supported Terms of trade value on the order or Client Account. Correct the shipment data in the order or the Integrated system before processing.

• Commercial Invoice is unavailable: Confirm that the shipment is international and review its customs information. The document is available only when Lift Commerce returns it. If an invoice is required but none is returned, obtain it from Lift Commerce before shipping.

• Processing stops after a carrier error: Check the order and the shipment in Lift Commerce before submitting it again. If an unwanted booking exists, void it and confirm the result before reprocessing.